Performance dashboard

Last updated April 23, 2024

VA.gov at a glance

VA.gov at a glance definitions

Signed in users: The total count of users who have signed in to VA.gov over the last 12 months, using ID.me, MyHealthVet, or DS Logon.

User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.

Successful transactions: The total count of completed actions taken on VA.gov over the last 12 months. This includes applications submitted (e.g. health care, education, etc.), health appointments scheduled, claim statuses checked, benefit letters downloaded, and all other transactions completed using VA.gov tools.

VA.gov service

VA.gov service definitions

Total users: The total count of users who have visited VA.gov over the last 30 days and used service lines such as health care, education, pension, etc.

User satisfaction: An average monthly score that measures satisfaction based on a user's feedback for different VA.gov services.

Transactions: The total count of user actions such as submitting an application, downloading a form, scheduling an appointment as indicated by the specific tool, for the last 30 days.

Health care

Data is from the previous 30 days

Total users

1,279,861 Up 3% compared to last year

User satisfaction

67.2%

Tool	Transactions
Schedule and view VA appointments online	52,500
Apply for health care benefits	14,497

Education

Data is from the previous 30 days

Total users

567,005 Down 3% compared to last year

User satisfaction

50.0%

Tool	Transactions
Check Post 9/11 GI Bill benefits	77,458
Apply for education benefits as an eligible dependent	10,054
Manage education benefits	7,887
Apply for education benefits	6,458
Apply for VET TEC	1,783
Manage education benefits as an eligible dependent	1,129
Apply to use transferred education benefits	423
GI Bill® School Feedback Tool	78

Pension & fiduciary

Data is from the previous 30 days

Total users

160,436 Down 7% compared to last year

User satisfaction

59.1%

Tool	Transactions
Apply for Veterans Pension benefits	908

Disability

Data is from the previous 30 days

Total users

1,192,987 Down 2% compared to last year

User satisfaction

49.9%

Tool	Transactions
Check VA claim or appeal status	3,698,125
File for disability compensation	46,292

Burials & memorials

Data is from the previous 30 days

Total users

90,103 Down 9% compared to last year

User satisfaction

84.4%

Tool	Transactions
Apply for pre-need eligibility determination	2,510
Apply for burial benefits	1,545

Profile & records

Data is from the previous 30 days

Total users

866,873 Up 3% compared to last year

User satisfaction

48.1%

Tool	Transactions
Download VA benefits letters	357,233
Update contact information & preferences	93,524
Update direct deposit information	33,080